Hiver
AI-powered customer service platform for complex support
What is Hiver?
Hiver is an AI-native customer service platform designed for complex support. It unifies email, chat, Slack, voice, socials, and WhatsApp into one collaborative shared inbox with omnichannel ticketing. The platform includes AI Agents that execute procedures, integrate with tech stacks, and resolve across channels. It also offers AI Copilot for triage and drafting, AI Help Center that writes itself, and AI Insights for quality and customer health monitoring.
What can Hiver do?
- 01
Omnichannel Shared Inbox
Unifies email, chat, Slack, voice, socials, and WhatsApp into one workspace with unified history.
- 02
AI Agents
Executes procedures defined in plain language, integrates with tech stack, and resolves across channels.
- 03
AI Copilot
Triages tickets, drafts replies, executes tasks, and suggests next steps.
- 04
AI Help Center
Builds help center from scratch, learning from tickets to fill gaps and keep answers accurate.
- 05
AI Insights
Categorizes conversations into topics and subtopics to reveal support drivers.
- 06
Customer Intelligence
Shows customer health and sentiment from tickets, CRM, calls, and product usage.
- 07
AI QA
Grades responses against quality standards, coaching agents in real time.
- 08
Integrations
Connects Salesforce, Shopify, NetSuite, and 1,000+ tools via native connectors, MCP, and API.
Use Cases
- Customer Support Teams — Run a shared support@ inbox where every email becomes a ticket with an owner, status, and SLA, and resolve conversations across email, chat, and WhatsApp from one queue.
- Finance Teams — Manage a shared finance@ inbox so approvals and requests are tracked as owned tickets instead of getting lost in a group mailbox.
- IT & ITSM Teams — Handle internal IT requests as tracked tickets inside email, using automation rules for routing and triage.
- Sales Teams — Work a shared sales@ inbox so incoming deals and order requests get assigned, tracked, and followed up without manual handoffs.
Quick facts about Hiver
- Domain Rating
- Platforms
- Web
- Languages
- English
Hiver Traffic Analysis
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